BARGAINING UNIT QUALIFICATION STANDARD
2301b
(2320-15XX ) BULK MAIL CLERK--LEVEL 6

DOCUMENT DATE: March 18, 2006

FUNCTION:

Accepts, verifies, classifies, and computes postage on all classes of domestic and international business mail. Provides customer assistance to ensure customer's understanding of postal mailing standards, mail preparation requirements and methods of presentation.

DESCRIPTION OF WORK:

See the Standard Position Descriptions for the Occupation Code given above.

REQUIREMENTS:

This section is composed of Knowledge, Skills, and Abilities (KSAs) which are required to satisfactorily perform the tasks of the position. Applicants must demonstrate that they possess a sufficient level of each KSA, to include at least minimum competency for senior-qualified positions to enable them to perform these tasks satisfactorily. Applicants demonstrate these levels by describing examples of experience, education, or training, any of which may be non-postal. Ratings are based on the demonstration of the level of possession of each of the KSAs. Failure to demonstrate any KSA is disqualifying.

1. Ability to provide customer service, as it relates to providing advice and/or information specific to the customer's individual mailing needs. Includes asking appropriate questions, listening to the customer and providing information or services as required.
2. Ability to communicate orally sufficient to express ideas or facts clearly and logically when answering questions, giving instructions or explaining postal regulations and procedures.
3. Ability to work and deal with people as it relates to interacting tactfully and respectfully with customers and coworkers. Includes dealing effectively and calmly with complaints, problems and difficult customers by exercising courtesy, etiquette and self-control at all times.
4. Ability to follow instructions, either oral or written, such as directions, instructions, equipment operating information, and directions included in forms or manuals (such as the Domestic Mail Manual), and applying relevant information as needed.
5. Ability to perform basic mathematical computations refers to performing basic calculations such as addition, subtraction, multiplication and division with whole numbers, fractions and decimals.
6. Ability to identify and analyze problems, including gathering necessary information and resources, evaluating and summarizing the information, and arriving at an appropriate recommendation or course of action.
7. Ability to work without immediate supervision.
8. Ability to safely perform the duties common to the position.

EXAMINATION REQUIREMENTS:

When filled internally, this position usually involves a deferment period during which the senior bidder is provided appropriate combinations of training, testing, and practical demonstration of ability to perform in the actual position. Sequencing of examinations is as follows:

To be declared the senior bidder to begin training, the bidder must:

Successfully complete Postal Service Test 470, Configuration 1.

TRAINING REQUIREMENTS:

Applicants who qualify and are selected under this standard will be required to complete prescribed training satisfactorily.

PHYSICAL REQUIREMENTS:

Applicants must be physically able to lift mail sacks weighing up to 70 pounds.

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