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Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) is a resource for postal employees and their family members designed to help them with on-the-job, personal, or family problems. EAP is a counseling and referral service staffed with mental health professionals. It is a formal, non-disciplinary program that is free and voluntary.

The EAP toll-free hotline is available 24 hours a day, 365 days a year. Counselors are available for emergency, urgent care intervention. Call Center representatives provide information, referral, or assignments for all services. The phone number is 800-EAP-4YOU (1-800-327-4968). TTY users should call 877-482-7341.

The EAP Web site is accessible to all USPS employees and their family members. In addition to information on issues that affect workplace and personal lives, it offers provider and benefit information.

To learn more, read Frequently Asked Questions About The EAP.

Mental Health Screening – The USPS offers free, confidential telephone screening to help determine if you are suffering from depression or alcohol problems. Results are immediate.


Several independent organizations also help people with problems related to gambling, alcohol and substance abuse, and domestic violence.

Manuals, Publications and Training Information

The following USPS publications provide information about EAP:

ELM Chapter 8.7 [PDF] Employee Assistance Program

Publication 519 [PDF] — Employee Assistance Program

Publication 518 [PDF] —Supervisor’s Guide to the Employee Assistance Program

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