SUBNAV

Employee Assistance Program

Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) is a resource for postal employees and their family members designed to help them with on-the-job, personal, or family problems. EAP is a counseling and referral service staffed with mental health professionals. It is a formal, non-disciplinary program that is free and voluntary.

The EAP toll-free hotline is available 24 hours a day, 365 days a year. Counselors are available for emergency, urgent care intervention. Call Center representatives provide information, referral, or assignments for all services. The phone number is 800-EAP-4YOU (1-800-327-4968). TTY users should call 877-482-7341.

The EAP Web site is accessible to all USPS employees and their family members. In addition to information on issues that affect workplace and personal lives, it offers provider and benefit information.

To learn more, read Frequently Asked Questions About The EAP.

Mental Health Screening – The USPS offers free, confidential telephone screening to help determine if you are suffering from depression or alcohol problems. Results are immediate.

Resources

Several independent organizations also help people with problems related to gambling, alcohol and substance abuse, and domestic violence.

Manuals, Publications and Training Information

The following USPS publications provide information about EAP:

ELM Chapter 8.7 — Employee Assistance Program

Publication 519 — Employee Assistance Program

Publication 518 —Supervisor’s Guide to the Employee Assistance Program

News: Employee Assistance Program

Postal Workers Recover from Hurricanes

Union Family Comes Together to Assist Affected Members

11/01/2017 - (This article first appeared in the November-December 2017 issue of the American Postal Worker magazine)

In less than a month, three catastrophic hurricanes made landfall slamming the south (especially Texas and Florida) as well as the U.S. territories Puerto Rico and the Virgin Islands. The storms left devastation and destruction in their wakes. Hundreds of thousands of homes – including hundreds be- longing to APWU members – were significantly damaged or completely destroyed by wide-spread flooding, hurricane-force winds or mold afterward.

EAP Offer New Web-Based Therapy

05/01/2016 - (This article first appeared in the May-June 2016 issue of The American Postal Worker magazine.)

Computerized Cognitive Behavioral Therapy (CCBT) is the newest addition to the bank of confidential Employees Assistance Program (EAP) services that are available to postal employees and their families through Magellan Health (MH), the program’s national service provider. The new, free, web-based therapy program is accessible day or night from any device that can connect to the Internet.

 
 

EAP Offers New Web-Based Therapy

05/01/2016 - (This article first appeared in the May-June 2016 issue of The American Postal Worker magazine.)

Computerized Cognitive Behavioral Therapy (CCBT) is the newest addition to the bank of confidential Employees Assistance Program (EAP) services that are available to postal employees and their families through Magellan Health (MH), the program’s national service provider. The new, free, web-based therapy program is accessible day or night from any device that can connect to the Internet.

The 411 on 211

12/23/2014 - Every hour, thousands of Americans require some type of essential human service. However, trying to determine what service is available or how to qualify for a service can be a challenge even for the most resourceful and tenacious of individuals. That’s where 2-1-1 comes in.

2-1-1 is a free, confidential information and referral service – available throughout most of the country – that is making it easier for people to connect with agencies and vital community based organizations that provide aid.

 

 

APWU Web News Article 106-2008

Happy Birthday, EAP

11/10/2008 - On Nov. 12, the USPS Employees Assistance Program will turn 40 years old. The first postal EAP program, which was then known as the Program for Alcoholic Recovery (PAR), opened its doors in San Francisco to assist postal employees. From those humble beginnings, the postal EAP has grown into a state-of-the art, award-winning program. The EAP is now a free, voluntary, and confidential program that offers assessment, referral, short-term counseling, and work/life consultation to postal employees and their families.